What does the tour entail?

The Yellow Duck Marine is a one hour amphibious sightseeing tour. It comprises of half an hour around the city and half an hour in the docks. You will see the Liver Buildings, Queens Courts, Metropolitan and Anglican cathedrals, St Georges Hall, China Town and many other historical sights. You will then experience our famous splashdown in to the Salthouse Dock before cruising through all 5 docks and finishing in the Albert Dock, your crew guide will provide you with interesting, factual and quite often humerous live commentary throughout the tour.

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How long does the tour last?

The tour lasts approximately 60 minutes.

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How long is the water section of the tour?

The water section of the tour is approximately 30 minutes in duration.

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How long is the land section of the tour?

The land section of the tour is approximately 30 minutes in duration.

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Where is the booking office?

The booking office is located at 32 Anchor Courtyard, Albert Dock, Britannia Pavilion, Liverpool L3 4AS. It is across the bridge from the multistory car park next to the Echo Arena, or looking from the main road it is on the front left hand corner of the buildings next to the Spice Lounge.

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How can I book tickets?

You can book tickets by calling our ticket office on 0151 708 7799. When booking we will request full payment by credit/debit card and a contact mobile phone number for on the day of your tour or you can call into the office to make a booking.

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Can I book tickets online?

Unfortunately we cannot take online bookings at the moment.

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Do you offer refunds?

All tickets are sold based on availability for a specific departure time and therefore are non-refundable and non –transferable.

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Can I reserve seats?

Reservations cannot be made without full payment.

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Why do I have to give a mobile phone number when booking?

Due to the age of the vehicles there may be occasions when the vehicles become unserviceable at short notice. In this circumstance we will offer a full refund or re-schedule your tour provided seats are still available on an alternative tour.

By providing your mobile number we are able to call you and inform you as soon as we know of any changes.

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Do I need to book in advance?

Advance booking is strongly advised as tours can fill up extremely quickly, especially during peak season and weekends. To make a booking please call our booking office on 0151 708 7799. Opening hours vary but are from approx 9.00am until 4pm in the winter and 6pm in the summer.

Groups are advised to book in advance giving as much notice as possible as spaces may be limited, particularly during peak season.

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What time do I need to arrive for my tour?

You need to collect your tickets from the booking office 10 to 15 minutes prior to you departure time.

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Where does the tour depart from?

Gower Street, Albert Dock (L3 4AS) 300 yards from the booking office.

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Are you open all year?

Yes, we operate throughout the year, except Christmas Eve, Christmas Day, Boxing Day and New Years Day.

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Is there an age restrictions on the tour?

There is no age restriction on the tour.

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Children

Children over 2 years must be paid for and have a boarding card. Under 16’s must be accompanied by an adult. In order to comply with safety legislation, all passengers including children must occupy a seat.

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Babies

We can carry children under 2 years by arrangement but they must sit on an adults lap, be booked on to a tour and have a boarding card issued from the booking office. We can only take 2 babies on each tour.

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Group discounts

Groups of over 10 or more passengers receive a 10% discount when booked and paid within 48 hours of their tour.

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Can I book a vehicle exclusively?

The whole vehicle can be booked exclusively for parties/corporate functions/weddings etc. Please ring the office for details.

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How much are the tickets?

How much is a Private/Exclusive Hire?

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How often do the tours run?

Tours depart frequently throughout the day, the first tour is always 10.30am and times vary depending on factors such as seasons/weekends etc. During the winter the tours run at least every hour and a quarter and in peak season depart every 15 to 30 minutes.

Please contact the ticket office on 0151 708 7799 to check tour times.

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What is the capacity of the Vehicles?

We have 2 vehicles that hold 30 passengers and 2 that hold 24 passengers.

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Do we have a tour guide?

Every tour has live commentary by our trained tour guides who all have their own unique style.

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Are we able to offer foreign language tours?

The commentary is available in English only.

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What is the likelihood of a route change?

There are sometimes events or road closures within Liverpool city centre. These events are often beyond our control. In this circumstance we will take an alternative route as close to our original route as we can.

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Do you travel in all weather and circumstances?

Yes we travel in all weather except in dangerous weather conditions. The decision regarding unsafe weather conditions is made at the company's discretion. On such a day where tours are cancelled due to hazardous weather or dangerous circumstances a voucher for another day will be offered to passengers affected. If a voucher is unacceptable then the passenger is entitled to a full refund.

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Can we pre book certain seats?

The seating cannot be reserved, and is on a first-come first-served basis. We cannot guarantee seats together. We apologize for any inconvenience this may cause but this is out of our control, please note no refunds can be given for these reasons.

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Can you get on and off the vehicle?

The Yellow Duck Marine is a continuous 60 minute tour, with no stops on route, unless you have privately hired the vehicle and arranged a different pick up or drop off.

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Do I have to wear a life jacket during the trip?

Not unless you want to. Our vehicles are equipped with enough life jackets for all passengers on board if deemed necessary.

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Are we allowed to take wheel-chairs, buggies etc on board?

Unfortunately due to the design of the vehicles there is very little room on board and we are not permitted to take wheelcharirs or buggies on board, you can however leave your buggy or wheelchair in our booking office, The Yellow Duck Marine are not liable for any items left in the office.

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Is there disabled access?

Unfortunately the age and design of the vehicle makes it impossible to have wheelchair access. There is also 6 steep steps that passengers need to climb to be able to get on and off, they are similar to coach steps.

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Can we take pets on board?

Pets are not allowed on board, except guide dogs.

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What happens if I am late for my tour?

There are no refunds for late arrivals. If you know you are going to be late for your tour please contact the office as soon as you know and we will try and sell your seats on to someone else. If we manage to sell your tickets we can offer a refund or put you on to a later tour providing we have availability.

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Where are the toilets?

There are toilet facilities around the Albert Dock located on the inside of the dock by the Apple Shop.

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How can a vehicle work on land and water?

Read about the history of the DUKW by clicking here.

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Do we get wet?

Not as a rule but if the tide is exceptionally high then there may be a few drops from the splash made by the vehicle, and also from the spray generated from the water and wind directions.

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Does the vehicle have a roof?

The vehicle is equipped with a permanent roof covering.

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Can alcohol be taken on board?

Health & Safety regulations do not allow alcohol on board the Duck. Pearlwild Ltd t/a The Yellow Duck Marine reserve the right to refuse passengers who appear to be under the influence of alcohol or drugs to board the vehicle. Any passenger who boards the vehicle and later appears to be under the influence of alcohol, drugs or causes a nuisance to passengers or crew will be told to disembark the vehicle.

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Are there refreshments on board?

We do not permit food or drink on the vehicle.

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Can we bring our own refreshments on board?

Food or drink is not permitted on the vehicle.

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Is there anywhere to eat around the departure point?

There are plenty of restaurants and cafes within the Albert Dock complex.

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What if I thoroughly enjoyed the tour?

We welcome feedback by our customers if you wish to send comments please write to The Yellow Duck Marine, 32 Anchor Courtyard, Albert Dock, Liverpool, L3 4AS. Or you can you can email us your feedback at enquiries@theyellowduckmarine.co.uk.

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What happens if I am not satisfied with the tour?

If you are unhappy about any aspect of the tour you must submit all comments in the form of a letter within 14 days of the tour to The Yellow Duck Marine, 32 Anchor Courtyard, Albert Dock, Liverpool, L3 4AS. or by email to . We will endeavor to reply promptly.

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